How to get help
To receive food assistance – call the food bank office at (613) 544-4534 or come in during the following times:
Monday to Friday – 8:30am to noon and from 1:00pm to 2:00pm for anyone that has accessed our service in past. Should someone be in need of our services for the first time, call or come in Monday to Thursday - 8:30am to noon and 1:00pm to 4:30pm and Fridays 8:30am to noon and 1:00pm to 4:00pm to schedule an intake appointment. We are closed evenings, weekends and holidays.
No referrals are necessary – service users are required to come in or call to arrange a time for an intake interview. The half hour intakes are scheduled for the morning hours only and once completed the service user will leave with an order of groceries.
The intake appointment is necessary to give the service user general information about how our food bank system works and to answer any questions for first time recipients. At this time, we look at an individual or family’s basic information and a file is created for the household. A simple telephone call each month is all that is needed to order groceries in future. At this time, appointments cannot be booked via email or social media platforms.
Occasionally, we may request updates to basic information just to keep a service user’s file up to date.
What’s in a food hamper?
The food bank offers three different food hampers to accommodate varying family sizes. The food they contain is predetermined and will be the same each time.
- Single: for a single person
- Small: for two persons
- Large: for three or more persons
Hampers contain approximately 7 days worth of food. Fresh milk, eggs, fruits and vegetables are included with every hamper. Other donated produce, bread and desserts will be available each day for the service user to choose from depending on donations collected daily.
Baby supplies, food and formula are also often available and should be requested at the time of the intake interview or after the birth of a new baby.
Quite often we have pet food available from one of the larger grocery chains. Service users needing pet food are requested to inquire at the time of grocery pickup if they need dog or cat food.